**天 前期聯絡 Pre-business Contact 1 1．邀請客戶見面 Requesting Business Appointment 2．討論時間地點 Scheduling Visiting Itinerary 3．取消本次會面 Cancelling The Meeting 4．見面后的跟進 Follow-up After Meeting 5．展會后的聯絡 Contacting After Fairs 6．開發潛在客戶 Developing Potential Customers 7．介紹自己的優勢 Introducing Our Advantages 8．突出專業素養 Highlighting Specialties 第二天 商務往來 Running Business Part 1 詢盤處理 Dealing With Inquiries 9．回復新客戶的詢盤 Counteroffer To New Inquiries 10．回復有針對性的詢盤 Counteroffer To Specific Inquiries 11．回復語焉不詳的詢盤 Counteroffer To Non-specific Inquiries 12．跟進老客戶的詢價 Inquiry Follow-up For Current Customer 13．給客戶推薦新產品 Recommending New Product 14．回答客戶的各種問題 Replying Multiple Questions Part 2 報價處理 Offer Methods 15．快速準確的報價 Prompt & Accurate Quotation 16．詳細專業的報價 Detailed & Professional Quotation 17．應對客戶的砍價 Discussion On Pricing Bargain 18．多輪價格談判 Price Negotiating 19．*終確定價格 Final Price Confirmation Part 3 細節處理 Detailed Issues Follow-up 20．給客戶準備樣品 Preparing Samples For Customers 21．向客戶詢問到付賬號 Requesting The Courier Account 22．請客戶支付樣品費 Requesting Sampling Charge 23．詢問樣品是否滿意 Asking For Sample Evaluation 24．討論包裝問題 Packaging Issues Discussion 25．討論顏色問題 Colors Discussion 26．確認設計稿 Artwork Confirmation 27．了解客戶的其他需求 Acknowledging Other Requests 第三天 訂單操作 Orders Follow-up Part 1 訂單確認 Order Confirmation 28．收到客戶訂單 Receiving PO 29．付款方式談判 Payment Terms Discussion 30．付款細節交涉 Negotiating Payment Issues 31．*終訂單確認 Confirmation For Final PO 32．給客戶形式發票 Sending Out PI Part 2 產前準備 Pre-production Preparation 33．準備產前樣 Preparing Pre-production Samples 34．下單給供應商 Placing Order To Supplier 35．緊急修改包裝 Packaging Re-confirmation 36．重新制作訂單 Receiving Revised PO 37．重新制作形式發票 Making Revised PI 38．重新準備樣品 Re-arranging Samples Part 3 生產裝運 Production & Delivery 39．告知客戶生產情況 Advising Production Status 40．申請第三方驗廠 Applying 3rd Party For Factory Audit 41．申請第三方驗貨 Applying 3rd Party For Inspection 42．驗貨未通過 Failed In Inspection 43．整改后申請重驗 Applying Re-inspection 44．討論裝運細節 Shipping Issues Confirmation 45．告知客戶出運計劃 Keeping Client Informed Of ETD & ETA 第四天 收款問題 Payment Terms 46．提交單據并向客戶催款 Documents Submission & Payment Push 47．收到客戶付款通知 Receiving Payment Advice 48．請客戶提供銀行水單 Asking Bank Receipt 49．發現付款錯誤跟客戶重新討論 Re-discussion For Payment Error 50．告知客戶款項收到 Payment Receiving Notification 51．請客戶修改信用證 Proposing L/C Amendment 52．請客戶接受信用證不符點 Proposing Acceptance To L/C Discrepancy 53．討論新訂單付款方式 Payment Term Negotiation 第五天 處理投訴 Claim Settling 54．對于品質的投訴 Quality Complaints 55．對于交貨期的投訴 Delivery Time Complaints 56．對于服務的投訴 Service Complaints 57．道歉并提出解決方案 Apology & Solutions 58．客戶提出索賠 Compensation Claim 59．商量賠款金額 Compensation Negotiation 60．申請分批賠付 Application For Compensation Installment 61．申請延期賠付 Application For Deferred Compensation 62．拒絕客戶賠款要求 Compensation Refusal 63．討論其他方式代替賠款 Compensation Alternatives 第六天 售后跟進 After-sale Service 64．詢問產品銷售情況 Inquiring Sales Condition 65．了解*新市場動向 Realizing Up-to-date Market Trend 66．討論同類產品 Similar Products Discussion 67．針對缺陷提供改進方案 Solutions To Defectives 68．對于降低成本的建議 Cost Reduction Advice 69．給客戶專業的意見 Professional Advice 70．推薦其他同系列的產品 Other Series Recommendation 71．給客戶*新產品信息 Latest Products Information 72．告知售后服務電話 After-sale Service Hotline 第七天 其他日常工作 Other Daily Working 73．出差的自動回復 Auto-reply For Business Trip 74．通知客戶展會安排 Fair Arrangement Inform 75．通知客戶新網站完成 New Website Inform 76．公司地址變更通知 Updated Company Address Inform 77．郵箱地址變更通知 Email Change Inform 78．病假的自動回復 Auto-reply For Sick Leave 79．宣布公司的新規定 Announcing New Office Regulations 80．職務調動通知 Transfer Notification 81．內部工作調整通知 Internal Work Adjustment Notification 82．休假通知 Annual Leave Announcement 83．離職通知 Resignation Announcement 84．退休通知 Retirement Announcement 第八天 私人往來 Personal Affairs 85．結婚通知 Marriage Announcement 86．請同事們聚餐 Inviting Co-workers To Dinner Party 87．產子通知 Announcing The Birth Of A Child 88．邀請客戶聚餐 Inviting Customer For Lunch 89．跟客戶討論私人問題 Private Conversation With Customer 90．請客戶幫忙 Seeking For Helping Hand 第九天 特別問候 Special Greetings 91．圣誕問候 X’mas Greetings 92．新年問候 New Year Greetings 93．春節問候 Chinese New Year Greetings 94．感恩節問候 Thanksgiving Day Greetings 95．萬圣節問候 Halloween Greetings 96．長假問候 Holiday Greetings 97．祝賀新婚 Marriage Celebrating 98．祝賀升職 Promotion Celebrating 99．敬祝早日康復 Get-well Messages 100．寄送小禮物 Sending Out A Tiny Gift 第十天 細節問題 Issues In Detail 101．附件的問題 Attachment Issue 102．圖片的問題 Photo Issue 103．郵件長短的問題 Content & Space Issue 104．簽名的問題 Signature Issue 105．郵箱地址的問題 Email Address Issue 106．格式、行文、空格、空行和標點 Format, Writing Manner, Blank Space, Blank Line & Punctuation 再版后記 十、文摘