Part One Knowledge Study

Chapterl Introduction
Unit 1 The History ofCruising and Cruise Ship
Unit 2 The Future ofCruising and Cruise Ship

Chapter 2 Types of Cruising and Cruises
Unit 1 Types ofCruising
Unit 2 Types ofCruises

Chapter 3 Management System of Cruise Ship
Unit 1 Shipboard Executive Committee
Unit 2 Shipboard Maintenance Team
Unit3 EngineDepartment

Chapter 4 Hotel System of Cruise Ship
Unit 1 Front Office Department
Unit 2 Food & Beverage Department
Unit 3 Housekeeping Department
Unit 4 Entertainment Department
Unit 5 FacilityDepartment
Unit 6 Shopping Department

Chapter 5 Rear-Service System of Cruise ship
Unit 1 Human Resources Department
Unit2 Security Department
Unit 3 MedicalCenter
Unit 4 IT Operations Department
Part Two Conversation Practice

Chapter 6 Food & Beverage
Unit 1 Working in the Food and Beverage Department
Unit 2 At Bar
Unit 3 Room Service

Chapter7 Housekeeping
Unit 1 Room Cleaning
Unit 2 Laundry Service
Unit3 Guests'Requests
Unit 4 Maintenance Service

Chapter 8 Entertainment Services
Chapter 9 Galley
參考文獻